I’m having exactly the same problem and same think happened when I scanned the QR code. Also, was not able to fill my tax return because TurboTax was detecting a mistake on my VIN, telling me that my VIN was for another car owner. I’m applying for the Electric Car federal Tax credit so I need my VIN to work. I’m back and forth with the Dealership and Toyota Engagement Brand Service since 3 weeks. But today, for no reason that I’m aware, TurboTax accepted my Tax return. I still don’t have access to that letter that they mentioned and that ever owners should have received.
Ya, i tried to explain this again to the bZ hotline people (which i waited 50 minutes to get into anyone the other day!)... She asked me the same thing several times, not sure if she was just trying to clarify, but also wonder if she wasn't understanding, because later on, she was like, what did you want to acheive today, and then, lets start a ticket. WAIT what? isn't that what we were doing!?!
I explained again, the purpose of the STICKER in the car and scanning the barcode was to take you to a PDF of the 22TC09 issue filed from Toyota to the NHTSA about the VIN verification problem. The problem is that someone on the web-site back end, screwed up the LINK that the QR CODE was supposed to take you to! Now it takes you to their "Maintenance" site, and talks about maintenance plans for the cars... no where on that site does it point you to plogging in your VIN and then taking you to the PDF, like it used to.
The site still exists, www.toyota.com/owners/bZ4X (and yes, bZ4X is case senstive, beleive it or not!).... scroll to the bottom of that page, plug you VIN in and see what happens... When I do it now, it says there is no problem with my VIN and that is the end of it! WHICH IS NOT TRUE... when you go to the VIN Decoder site Welcome to VIN Decoding :: provided by vPIC and plug my VIN in, it still comes up as a Subaru! ugh.
Basically i told her the that the whole purpose of the STICKER was to reasurre us that we wouldn't encounter problems in the fture... Well, 4 months after applying those stickers, and the web-site is already messed up, does not instill comfort! UGH.
I'll try and attach the PDF you are supposed to be able to download from Toyota...