Toyota BZ Forum banner

bZ4X VIN related questions - QR code NOT working

2515 Views 3 Replies 3 Participants Last post by  Motch6
For those of you that purchased a bZ4X that is early in the manufacturing stage would notice that your VIN will come up as a Subaru (VIN confusion)... a Campaign code: 22TC09 was issued with the NHTSA to address the issue and to help people clarify this issue with their Insurance company, state, or other company that may need to verify the VIN.

I noticed over a month ago that the STICKER they placed inside the driver's side door that has a QR code on it, says to scan it for more info. This is supposed to take you to a Toyota web-page that allows you to either plug your car in or simply download the letter with the Campaign 22TC09 stating that it is in fact a TOYOTA not a Subaru.

The PROBLEM? It no longer takes you to this site!!! IT takes you to a Maintenance plan site by Toyota... no where on that page can you actually find this information.

I alerted Toyota about this a month ago and they still haven't fixed it... What good does it do to have this QR code in the car if it is of NO HELP!?!?

Is it just me? and my phone? am I crazy, or can any of you get this QR code to take you to the site (you'd have to scroll down to the bottom of the page to find the link to get the PDF... at least that's what it used to do).

Side note, I even had a funny thing happen a couple months ago when i took my bZ4X into my TOYOTA dealership and they scanned the VIN (bar-code in the door, NOT the QR code) and it pulled up as a Subaru... It wouldn't have been that noticeable, but they had to replace the 12v battery and the Parts department said, "why did he bring it here?? Send him down the street to Subaru to have that warranty part replaced" HA HA... they had no clue about the VIN-confusion and proceeded to call Toyota about it. (they didn't even know about the QR code, but it wouldn't have helped them!).
Font Gas Circle Peace symbols Symbol
See less See more
1 - 2 of 4 Posts
I’m having exactly the same problem and same think happened when I scanned the QR code. Also, was not able to fill my tax return because TurboTax was detecting a mistake on my VIN, telling me that my VIN was for another car owner. I’m applying for the Electric Car federal Tax credit so I need my VIN to work. I’m back and forth with the Dealership and Toyota Engagement Brand Service since 3 weeks. But today, for no reason that I’m aware, TurboTax accepted my Tax return. I still don’t have access to that letter that they mentioned and that ever owners should have received.

Ya, i tried to explain this again to the bZ hotline people (which i waited 50 minutes to get into anyone the other day!)... She asked me the same thing several times, not sure if she was just trying to clarify, but also wonder if she wasn't understanding, because later on, she was like, what did you want to acheive today, and then, lets start a ticket. WAIT what? isn't that what we were doing!?!

I explained again, the purpose of the STICKER in the car and scanning the barcode was to take you to a PDF of the 22TC09 issue filed from Toyota to the NHTSA about the VIN verification problem. The problem is that someone on the web-site back end, screwed up the LINK that the QR CODE was supposed to take you to! Now it takes you to their "Maintenance" site, and talks about maintenance plans for the cars... no where on that site does it point you to plogging in your VIN and then taking you to the PDF, like it used to.

The site still exists, (and yes, bZ4X is case senstive, beleive it or not!).... scroll to the bottom of that page, plug you VIN in and see what happens... When I do it now, it says there is no problem with my VIN and that is the end of it! WHICH IS NOT TRUE... when you go to the VIN Decoder site Welcome to VIN Decoding :: provided by vPIC and plug my VIN in, it still comes up as a Subaru! ugh.

Basically i told her the that the whole purpose of the STICKER was to reasurre us that we wouldn't encounter problems in the fture... Well, 4 months after applying those stickers, and the web-site is already messed up, does not instill comfort! UGH.

I'll try and attach the PDF you are supposed to be able to download from Toyota...


See less See more
1 - 2 of 4 Posts